Patient Confidentiality

Pharmacist-Patient Communication

Policy 0020

02/01/2000 Introduced
02/01/2005 Revised
02/01/2010 Reapproved
04/07/2015 Revised
AMCP recognizes that patient education is a fundamental element of pharmaceutical care. Further, AMCP believes that pharmacists have a professional obligation to provide patients with accurate, understandable information to promote safe and effective medication use. In order to deliver information that will foster positive health care outcomes, pharmacists must recognize the unique needs of each individual patient or patient population. Therefore, the pharmacist must exercise professional judgment in determining the best way to deliver essential patient information: verbally, in writing, electronically, through use of pictographs or through the internet or through a caregiver or guardian. When face-to-face pharmacist-patient communication is appropriate, pharmacy facilities must allow for convenient, comfortable, and private conversation, supplemented by written, printed, or other material that is best suited to the patient's specific needs. These principles also apply to virtual pharmacist-patient communication, where applicable.
Appropriate Uses of Prescription Information by Managed Care Organizations

Policy 0903

06/01/2009 Introduced
03/29/2022 Revised
10/16/2023 Revised

AMCP supports the responsible use of health information (e.g., medication claims, diagnosis and procedure codes, medical data, laboratory results, digital health and other clinical and reimbursement data), whether individually identifiable by patient or prescriber or aggregated without identifying specific individuals. When used appropriately, this information can help spur innovation, promote responsible prescription drug use, address health disparities, protect patient safety, and reduce overall health care costs. 

 

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